&lt;p&gt;&lt;strong&gt;ASSOCIATE RISK ANALYST&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Carvana&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people search for, purchase, trade-in, finance, and receive used vehicles, and we’re not taking our foot off of the gas anytime soon. Team spirit is evident at Carvana and every day we let our passion and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make process-driven decisions in everything we do. We&#x27;re seeking daring minds who can help us remain ahead of the curve and are committed to making a difference. If you like people and enjoy a positive, yet challenging and fun, work environment – we want you!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the team and position&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Finance team is looking for an individual contributor to be a liaison between Finance and Operation teams to evaluate the strategy changes done in both teams and their corresponding impact on Finance and Operations&#x27; P&amp;amp;Ls. They will provide insights that help drive strategic planning, business decision-making, and align resources with business objectives. This entry-level role will focus on resolving operational issues and improving efficiencies by analyzing processes, workflows, systems, or data. They should evaluate and identify meaningful patterns and trends and provide ongoing reports and recommendations to the business through comparative analysis and market research.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll be doing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Gather, analyze, and interpret information and data to identify efficiencies and opportunities for Finance and Operations teams.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Prepare, maintain, and present weekly, monthly, quarterly, and annual operational and financial reporting packages.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Prepare and maintain operational and financial models used to run the business.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Participate in ad hoc projects supporting many facets of the business including but not limited to: new program/pilot administration, allocations, A/B testing, operational &amp;amp; financial opportunities, data modeling, engineering and advanced analytics.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you should have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bachelor&#x27;s Degree, or equivalent experience, in Computer Science, Business Administration, Business Management, Mathematics, Economics, Finance or similar field.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience with Microsoft Office, Google Suite, and database management systems.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to communicate and partner with others effectively and professionally.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to manage cross functional projects between Finance and Operations teams.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to work flexible hours.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to work in an office environment, with extensive use of computers.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to pay attention to detail.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to read, write, speak and understand English&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to work under pressure and manage ambiguity.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to analyze a situation and propose a sensible solution.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to build charts and perform trend analyses in Excel.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ability to leverage insights and pain points from Operations to improve business processes.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;It would be great if you also had&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience using SQL and building dashboards via data visualization tools (i.e. Tableau).&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrated proficiency collecting, organizing, analyzing, and disseminating abundant information with accuracy.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we’ll offer in return&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;By working at Carvana you will be offered a full time position with a competitive salary. We offer 100% medical coverage for employees, along with dental and vision benefits. We believe in investing in your future so we offer a competitive 401k with company match. Beyond that we have a multitude of perks including student loan payments, discounts on vehicles, benefits for your pets and much more. We believe in driving ur team happy both physically and mentally so we offer a great wellness program to keep you happy and healthy. By working at Carvana we are confident that you will have access to opportunities to expand your skillset and share your knowledge with others across the organization. We are a company culture that believes in promoting from within with a start-up atmosphere allowing for varied and rapid career development.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Legal stuff&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Hiring is contingent on passing a complete background check.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Carvana is an equal employment opportunity employer.&amp;nbsp; All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.&amp;nbsp; Carvana also prohibits harassment of applicants or employees based on any of these protected categories.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. &lt;/span&gt;&lt;/p&gt;

Associate Risk Analyst, Finance

&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Director of Product Management who is ready to join us in creating a #CyberFit future and protecting the digital world!&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;As the Director of Product Management, you will drive&amp;nbsp;product management of Acronis data protection (Backup, DR, and files sync and share) portfolio. You will own data protection products and business metrics while leading product vision, strategy, design &amp;amp; delivery, customer success, ongoing experimentation, etc. In addition, you will collaborate with forward-thinking engineers and excited customers to ensure we have the most competitive and relevant data protection solutions for services providers and enterprise customers. You will work closely with the executive team to establish a winning strategy, and partner with our outstanding sales, marketing to ensure market-adoption and rapid growth.&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Every member of our “A-Team” has an instrumental role and impact on the success of Acronis’ innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;WHAT YOU&#x27;LL DO&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Own the overall vision and go-to-market strategy for Acronis data protection (Backup, DR, and file sync and share) solutions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Attract, build, and run a diverse team of dedicated product and program managers working on data protection solutions&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Define measurable outcomes for your teams and regularly track and report on progress&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Collaborate with product marketing to support messaging and content creation, enable the Acronis sales team, and deliver positioning, pricing, and packaging.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Define and drive discrete components of a cross-product integrations strategy across all layers - engineering, sales, marketing, and product&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Collaborate with internal business partners to ensure business needs and directions are captured and product visions are translated into executable roadmaps and release plans, identify and track critical performance metrics and timelines throughout the life of the project&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;WHAT YOU BRING (EXPERIENCE &amp;amp; QUALIFICATIONS)&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;10+ years proven experience in a Product Management role&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;5+ years of experience in cloud technologies and software development&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;5+ years track record of managing geographically distributed cross-functional teams (direct reports + daily stakeholders).&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience building a team, holding decisions on recruiting and organization design&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Experience working cross-functionally on large projects with multiple&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;engineering teams&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Demonstrable knowledge of the data protection solutions market&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Knowledge of service provider market&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong internal customer focus with desire to learn all aspects of the business&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strong written and verbal communication and interpersonal skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Outstanding organizational, problem solving, and multi-tasking skills&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Team-player and positive attitude, eager to do more and help out, views challenging situations as opportunities&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Self-motivated, proactive, and able to work with minimal supervision&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Passion and commitment to succeed by working hard and never giving up *Please submit your resume and application in English&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;WHO WE ARE&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;#LI-MM1&lt;/span&gt;&lt;/p&gt;

Director Product Management (Backup, DR, Mobility Solutions)

&lt;p&gt;&lt;strong&gt;Analyst, Inspection Center Strategic Planning and Analytics&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Carvana&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Search and browse our inventory of over 20,000 vehicles that we own and certify.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Narrow down search results using highly intelligent filtering tools/components.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Secure financing in minutes using Carvana’s in-house service or their own bank.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Interact with GUI components to easily customize loan length, down payment, and monthly payment.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Generate, upload, and &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;eSign&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; all documents online (no ink necessary).&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Schedule front door delivery or pick up at one of our &lt;/span&gt;&lt;a href=&quot;https://www.youtube.com/watch?v=FnHaPVP-opw&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;vending machines&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For more information on Carvana&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;or learn more about what it’s like to work here from the &lt;/span&gt;&lt;a href=&quot;https://www.youtube.com/watch?v=93pa9NmlrYc&amp;amp;feature=youtu.be&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;people that already do&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the team and position&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;There are a lot of analytics teams here at Carvana, each with dedicated focus on a specific pillar of our business. So even though we all operate in different spaces, we are all solving problems in similar ways, using the latest technologies and techniques, and ensuring that we leverage work across the business where possible and share knowledge constantly. This position will be focused on providing Strategy and Analytics support to our Inspection Center teams. This team is responsible for inspecting, fixing, detailing, and quality checking our inventory to ensure the cars we sell drive our customers happy.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Strategy and Analytics support is a broad statement, so we’ll clarify that a bit. Our analytics teams are more than just “data people” who provide reports with no context. We work closely with our business partners to help them understand what’s happened, what is currently happening, and what will happen in the future, and we help them shape that future by deeply understanding their day-to-day and applying our knowledge of the data, metrics, and process to help them take the right steps forward.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll be doing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Understand and optimize the precise mechanics and data underpinning our supply chain forecasting.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Analyze large data sets in Excel, SQL, Python, or similar to actively inventory performance and identify opportunities for supply chain efficiencies.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Automate supply chain and inventory management processes including the incorporation of data into real-time decision making.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Build dashboards using Tableau, Excel, or similar to explain/communicate inventory performance and identify opportunities for improvement.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Partner closely with end-users to validate data and ensure buy-in with new reporting or analysis.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with predictive modeling teams to integrate model outputs into visualization for operational flows.&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Collaborate with team members to design systems to capture granular data to drive future decisions and help prioritize engineering efforts around proposed technology solutions.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Be an expert on current operations across various departments and work cross-functionally with stakeholders and other analysts.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Other ad hoc projects.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you should have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Bachelor’s degree in Business Administration, Economics, Engineering, Finance, Math, or similar field from an accredited undergraduate institution required.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Minimum 2 years of experience working in a consulting, banking, or high-growth startup environment in a data analytics role&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Exceptional&amp;nbsp; analytical skills, proficient in Excel, Python, SQL, and Tableau.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Curiosity to continue learning new analytical methods and tools (ETL processes, Python, etc.).&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The ability to work cross-functionally with engineering, data science, and business teams and communicate across them in a clear and concise manner understood by all&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have the flexibility to move and shake with competing and changing priorities&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we’ll offer in return&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Full-Time Salary Position with a competitive salary.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Medical, Dental, and Vision benefits.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;401K with company match.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A great wellness program to keep you healthy and happy both physically and mentally.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Access to opportunities to expand your skill set and share your knowledge with others across the organization.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Other requirements&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;To be able to do your job at Carvana, there are some basic requirements we want to share with you.&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Must be able to read, write, speak, and understand English.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Legal stuff&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Hiring is contingent on passing a complete background check.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Carvana is an equal employment opportunity employer.&amp;nbsp; All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.&amp;nbsp; Carvana also prohibits harassment of applicants or employees based on any of these protected categories.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;

Analyst, Inspection Center Strategic Planning and Analytics

&lt;h1&gt;&lt;strong&gt;About the Team&lt;/strong&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day. We&#x27;re not afraid to dig in and uncover the truth, even if it&#x27;s scary or inconvenient. Everyone here is learning on the job, no matter if we&#x27;ve been in a role for one year or one minute. This is specifically true in Fraud Operations, where we are constantly looking for ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects both the business and our customers from bad actors.&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;strong&gt;About the Role&lt;/strong&gt;&lt;/h1&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;The Fraud team is looking for a Fraud Operations Analyst (Real Time Analyst) to be a subject matter expert on workforce planning and intraday operation fundamentals including: real-time queue monitoring, skilling, reporting, escalating known issues, and tools troubleshooting in a global Fraud operation. Real Time Analysts may also be asked for recommendations for process improvements based on trends and ad hoc reporting/tasks as assigned by the Operations Managers. You will work with support leaders to ensure service levels are reached throughout the day. You will report to the Fraud Operations Manager on the Fraud Strategy &amp;amp; Operations team.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We are hiring for evening and overnight shifts. Options are:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Sun-Thurs, 3pm-1130pm MST &amp;amp; 10pm- 630am MST&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Tues-Sat, 3pm-1130pm MST &amp;amp; 10pm- 630am MST&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;strong&gt;You&#x27;re excited about this opportunity because you will…&lt;/strong&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Monitor real-time service level performance, queue metrics, and other key performance indicators (KPIs) to identify trends and patterns, and make real-time adjustments to staffing, schedules, and workflows to optimize performance.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with Operations, Workforce Management, and other internal partners to ensure that service level goals are met and delivered to the highest standards.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Work with Vendor leaders on staffing, call trends, and general troubleshooting across multi-site contact centers.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Analyze performance data, identify issues and trends, and provide recommendations for process improvements, workflow optimization, and other operational enhancements.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Collaborate with the fraud operations leadership team to develop and implement new strategies for improving service levels, customer satisfaction, and employee engagement.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;Maintain accurate records and reports on performance, including real-time data, and communicate performance results to your team.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;Ensure that all processes are compliant with company policies, regulations, and industry standards.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;strong&gt;We&#x27;re excited about you because…&amp;nbsp;&lt;/strong&gt;&lt;/h1&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have demonstrated knowledge of call center performance metrics such as service level, AHT, adherence, or related.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have 2+ years of experience in contact centers, including 1 year as a real time analyst or in planning/reporting.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have experience with outsourced call centers (preferred).&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have reporting experience including skills within Microsoft excel (can maintain complex spreadsheets) and Google Sheets.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have experience with Salesforce or similar CRM tool.&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have Knowledge of workforce management tools and applications, such as Verint or Aspect, or similar tools.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;h1&gt;&lt;strong&gt;About DoorDash&lt;/strong&gt;&lt;/h1&gt;
&lt;p&gt;At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. &lt;br&gt;&lt;br&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We&#x27;re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.&lt;/span&gt;&lt;/p&gt;
&lt;h1&gt;&lt;strong&gt;Our Commitment to Diversity and Inclusion&lt;/strong&gt;&lt;/h1&gt;
&lt;p&gt;We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Statement of Non-Discrimination&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.&lt;/span&gt;&lt;/p&gt;
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&lt;div class=&quot;p-rich_text_section&quot;&gt;If you need any accommodations, please inform your recruiting contact upon initial connection.&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;

Fraud Analyst

&lt;p&gt;&lt;strong&gt;This is an onsite position in Tempe, AZ. Start Date:&amp;nbsp; 3/20/2023.&amp;nbsp; FREE PARKING.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We believe work is not a place, but rather, an experience.&amp;nbsp; Our Contact Center revolves around the core philosophy that we are relentlessly committed to ensuring a one step beyond customer experience.&amp;nbsp; Innovation, creativity and passion are the forever-improving performance drivers that move us forward.&amp;nbsp; We empower you so you can empower our customer. We ask to answer.&amp;nbsp; We keep the world cheering!&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We begin our employees on day one with&amp;nbsp; paid sick time, several paid holidays, floating holidays and vacation accrual.&amp;nbsp; And, a full benefits package is available for you to choose from medical, vision, dental, life insurance, short and long term disability options. There are opportunities for growth within the organization once initial skills are obtained.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What do we do?&amp;nbsp;&lt;/strong&gt; At AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty. With over 450 employees in 3 countries, our combined entity is the new leader of digital ticketing for live entertainment venues and fans.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;We’d love to hear from you if you: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Maintain a positive attitude to provide a positive experience.&amp;nbsp; You have the ability to appear eager and to solve concerns and to have a long-term viewpoint of the importance of maintaining a relationship with each customer.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Have the ability to actively listen to the customer’s expectations/concerns /frustration and clarify what you are hearing from your customer before you begin to act.&lt;/p&gt;
&lt;p&gt;If you look for solutions which allow a win-win solution, confirm the solution and resolve the problem.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Are a doer. You find the opportunities to help customers and pride yourself on making it a positive experience.&lt;/p&gt;
&lt;p&gt;You value differing points of view but with low ego, express compassion and can easily adapt to different cultural business practices.&lt;/p&gt;
&lt;p&gt;Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone and in person.&lt;/p&gt;
&lt;p&gt;Have a product and customer mindset and are always looking for ways to make things better. Your track record that proves it.&lt;/p&gt;
&lt;p&gt;Love working with people and they love working with you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You must be able to answer phones and multi task with chat programs to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction&lt;strong&gt;.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;Primary Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Manage large amounts of multi-line inbound calls in a timely manner . Agents will handle multiple issues and programs, utilizing chat and phone to create a fanatical customer experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Successful completion of new hire training and nesting&lt;/p&gt;
&lt;p&gt;Two years plus previous experience in a customer support role&lt;/p&gt;
&lt;p&gt;Track record of exceeding performance metrics&lt;/p&gt;
&lt;p&gt;Strong phone and verbal communication skills along with active listening&lt;/p&gt;
&lt;p&gt;Customer focus and adaptability to different personality types&lt;/p&gt;
&lt;p&gt;Ability to multi-task, set priorities and manage time effectively&lt;/p&gt;
&lt;p&gt;High school diploma&lt;/p&gt;
&lt;p&gt;Higher education and contact center certifications a plus&lt;/p&gt;
&lt;p&gt;Successful completion of background check is a must&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Please note that out of abundance of caution, the Company has a Covid 19 vaccination policy in effect for all on site new hires.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and salary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Axs.com offers a competitive salary, a comprehensive selection of benefit options, and flexible scheduling.&amp;nbsp; Paid time off and several other benefits options -- many from day one!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;More About AXS&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. To learn more about working at AXS, visit:&amp;nbsp;&lt;a href=&quot;https://solutions.axs.com/careers/&quot;&gt;https://solutions.axs.com/careers/&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;More about AEG&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.&lt;br&gt;&lt;br&gt;Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Customer Care Representative -- Bilinguals encouraged

&lt;p&gt;&lt;strong&gt;This is an onsite position in Dallas, TX or Tempe, AZ. Start Date:&amp;nbsp; 3/6/2023.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We believe work is not a place, but rather, an experience.&amp;nbsp; Our Contact Center revolves around the core philosophy that we are relentlessly committed to ensuring a one step beyond customer experience.&amp;nbsp; Innovation, creativity and passion are the forever-improving performance drivers that move us forward.&amp;nbsp; We empower you so you can empower our customer. We ask to answer.&amp;nbsp; We keep the world cheering!&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We begin our employees on day one with&amp;nbsp; paid sick time, several paid holidays, floating holidays and vacation accrual.&amp;nbsp; And, a full benefits package is available for you to choose from medical, vision, dental, life insurance, short and long term disability options. There are opportunities for growth within the organization once initial skills are obtained.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What do we do?&amp;nbsp;&lt;/strong&gt; At AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty. With over 450 employees in 3 countries, our combined entity is the new leader of digital ticketing for live entertainment venues and fans.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;We’d love to hear from you if you: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Maintain a positive attitude to provide a positive experience.&amp;nbsp; You have the ability to appear eager and to solve concerns and to have a long-term viewpoint of the importance of maintaining a relationship with each customer.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Have the ability to actively listen to the customer’s expectations/concerns /frustration and clarify what you are hearing from your customer before you begin to act.&lt;/p&gt;
&lt;p&gt;If you look for solutions which allow a win-win solution, confirm the solution and resolve the problem.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Are a doer. You find the opportunities to help customers and pride yourself on making it a positive experience.&lt;/p&gt;
&lt;p&gt;You value differing points of view but with low ego, express compassion and can easily adapt to different cultural business practices.&lt;/p&gt;
&lt;p&gt;Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone and in person.&lt;/p&gt;
&lt;p&gt;Have a product and customer mindset and are always looking for ways to make things better. Your track record that proves it.&lt;/p&gt;
&lt;p&gt;Love working with people and they love working with you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You must be able to answer phones and multi task with chat programs to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction&lt;strong&gt;.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;Primary Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Manage large amounts of multi-line inbound calls in a timely manner . Agents will handle multiple issues and programs, utilizing chat and phone to create a fanatical customer experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Successful completion of new hire training and nesting&lt;/p&gt;
&lt;p&gt;Two years plus previous experience in a customer support role&lt;/p&gt;
&lt;p&gt;Track record of exceeding performance metrics&lt;/p&gt;
&lt;p&gt;Strong phone and verbal communication skills along with active listening&lt;/p&gt;
&lt;p&gt;Customer focus and adaptability to different personality types&lt;/p&gt;
&lt;p&gt;Ability to multi-task, set priorities and manage time effectively&lt;/p&gt;
&lt;p&gt;High school diploma&lt;/p&gt;
&lt;p&gt;Higher education and contact center certifications a plus&lt;/p&gt;
&lt;p&gt;Successful completion of background check is a must&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Please note that out of abundance of caution, the Company has a Covid 19 vaccination policy in effect for all on site new hires.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and salary:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Axs.com offers a competitive salary, a comprehensive selection of benefit options, and flexible scheduling.&amp;nbsp; Paid time off and several other benefits options -- many from day one!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;More About AXS&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. To learn more about working at AXS, visit:&amp;nbsp;&lt;a href=&quot;https://solutions.axs.com/careers/&quot;&gt;https://solutions.axs.com/careers/&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;More about AEG&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.&lt;br&gt;&lt;br&gt;Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p style=&quot;color: #000000; font-size: 10px; text-align: right; padding-bottom: 5px;&quot;&gt;&lt;a href=&quot;https://brighthealthcare.com/careers-jobs?_ga=2.12700146.434397925.1624908191-2084812701.1624307088&quot; target=&quot;_blank&quot;&gt;Back to Career Site&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;img style=&quot;float: left;&quot; src=&quot;https://bhcemployeestore.aiacompanystore.com/CachedImageServlet?id=271049&quot; alt=&quot;&quot; width=&quot;100%&quot; height=&quot;100%&quot;&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;hr&gt;
&lt;p&gt;&lt;strong&gt;Our Mission is to Make Healthcare Right. Together.&lt;/strong&gt; Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.&lt;/p&gt;
&lt;p&gt;What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.&lt;/p&gt;
&lt;p&gt;If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.&lt;/p&gt;
&lt;hr&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;SCOPE OF ROLE &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Customer Service Representative provides support to providers and members by answering calls regarding eligibility, benefits, claims, and service authorizations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;ROLE RESPONSIBILITIES&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Customer Service Representative I job description is intended to point out major responsibilities within the role, but it is not limited to these items.&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Answering incoming calls from providers and members&lt;/li&gt;
&lt;li&gt;Provides eligibility, claims, and authorization status&lt;/li&gt;
&lt;li&gt;Retrieves and responds to voicemails&lt;/li&gt;
&lt;li&gt;Collaborates with internal and external partners to resolve issues from providers or members as they relate to claims payment, authorization, and eligibility inquiries&lt;/li&gt;
&lt;li&gt;Creates, tracks, and completes Customer Service Incidents to internal departments to resolve caller issues&lt;/li&gt;
&lt;li&gt;Participate in the discovery and resolution of the root cause for recurring issues&lt;/li&gt;
&lt;li&gt;Ensure that all customer needs and problems are properly communicated and managed in a way that maintains great customer relationships&lt;/li&gt;
&lt;li&gt;Use customer service best practices to ensure a positive customer experience&lt;/li&gt;
&lt;li&gt;Meets daily, weekly, and monthly metrics as written&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;High School diploma or GED required&lt;/li&gt;
&lt;li&gt;One (1) to three (3) years in the Health Insurance Industry preferred&lt;/li&gt;
&lt;li&gt;One (1) to three (3) years of customer service experience required&lt;/li&gt;
&lt;li&gt;Claims payor experience preferred, but not required&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;PROFESSIONAL COMPETENCIES&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong communication skills, both verbal and written&lt;/li&gt;
&lt;li&gt;Organized and able to prioritize work to meet deadlines&lt;/li&gt;
&lt;li&gt;Able to work independently with little supervision&lt;/li&gt;
&lt;li&gt;Able to thrive in an often-chaotic environment&lt;/li&gt;
&lt;li&gt;Able to understand regulatory and compliance rules&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;WORK ENVIRONMENT&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Most work responsibilities are performed in an open office setting, carrying out detailed work sitting or standing at a desk/table and working on the computer.&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&lt;hr&gt;&lt;/div&gt;
&lt;div&gt;
&lt;h2&gt;&lt;strong&gt;We’re Making Healthcare Right. &lt;span style=&quot;color: #1e44a7;&quot;&gt;Together.&lt;/span&gt;&lt;/strong&gt;&lt;/h2&gt;
&lt;div&gt;We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&lt;span style=&quot;color: #1e44a7;&quot;&gt;&lt;strong&gt;Focusing on Consumers&lt;br&gt;&lt;/strong&gt;&lt;/span&gt;We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&lt;span style=&quot;color: #1e44a7;&quot;&gt;&lt;strong&gt;Building on Alignment&lt;br&gt;&lt;/strong&gt;&lt;/span&gt;We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&lt;span style=&quot;color: #1e44a7;&quot;&gt;&lt;strong&gt;Powered by Technology&lt;/strong&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div style=&quot;text-align: center;&quot;&gt;&lt;a href=&quot;https://www.facebook.com/MyBrightHealth/&quot; target=&quot;_blank&quot;&gt;&lt;img src=&quot;https://cdn1.brighthealthplan.com/images/media/facebook-logo-2020.svg&quot; alt=&quot;&quot; width=&quot;31&quot; height=&quot;31&quot;&gt;&lt;/a&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;a href=&quot;https://twitter.com/mybrighthealth&quot; target=&quot;_blank&quot;&gt;&lt;img src=&quot;https://cdn1.brighthealthplan.com/images/media/twitter-logo-2020.svg&quot; alt=&quot;&quot; width=&quot;31&quot; height=&quot;31&quot;&gt;&lt;/a&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;a href=&quot;https://www.linkedin.com/company/bright-health/mycompany/&quot; target=&quot;_blank&quot;&gt;&lt;img src=&quot;https://cdn1.brighthealthplan.com/images/media/linkedin-logo-2020.svg&quot; alt=&quot;&quot; width=&quot;31&quot; height=&quot;31&quot;&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div&gt;&lt;hr&gt;&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div style=&quot;text-align: center;&quot;&gt;As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;/div&gt;
&lt;p&gt;&lt;img style=&quot;float: left;&quot; src=&quot;https://bhcemployeestore.aiacompanystore.com/CachedImageServlet?id=271049&quot; alt=&quot;&quot; width=&quot;100%&quot; height=&quot;100%&quot;&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;/div&gt;

Customer Service Representative- Bilingual Vietnamese

&lt;p&gt;AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering. &lt;span style=&quot;text-decoration: underline;&quot;&gt;.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Our Contact Center revolves around the core philosophy that we are relentlessly committed to ensuring a one step beyond customer experience.&amp;nbsp; Innovation, creativity and passion are the forever-improving performance drivers that move us forward.&amp;nbsp; We empower you so you can empower our customer. We ask to answer.&amp;nbsp; &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Start Date-- Feb. 6, 2023&lt;/strong&gt;&lt;/span&gt;. In an abundance of caution, please note that the company requires all employees to be vaccinated against Covid 19. Starting rate is $18/hour with an additional language differential for bilingual Spanish / English. Free parking and a fun work environment are just a few of the great reasons to work here!&amp;nbsp; Background checks are required.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We’d love to hear from you if you: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Maintain a positive attitude to provide a positive experience.&amp;nbsp; You have the ability to appear eager and to solve concerns and to have a long-term viewpoint of the importance of maintaining a relationship with each customer.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Have the ability to actively listen to the customer’s expectations/concerns /frustration and clarify what you are hearing from your customer before you begin to act.&lt;/p&gt;
&lt;p&gt;If you look for solutions which allow a win-win solution, confirm the solution and resolve the problem.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Are a doer. You find the opportunities to help customers and pride yourself on making it a positive experience.&lt;/p&gt;
&lt;p&gt;You value differing points of view but with low ego, express compassion and can easily adapt to different cultural business practices.&lt;/p&gt;
&lt;p&gt;Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone and in person.&lt;/p&gt;
&lt;p&gt;Have a product and customer mindset and are always looking for ways to make things better. Your track record that proves it.&lt;/p&gt;
&lt;p&gt;Love working with people and they love working with you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You must be able to answer phones to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction&lt;strong&gt;.&lt;/strong&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Primary Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 85%, talk time goal of 7:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 80% or greater per customer experience. Agents will handle charge by phone, Back office search functions, Back office The Order Viewer, Flash Seats for Admin, Flash Seats for Customers, Customer Service Basics, Utilizing Wiki, Slack, Five9, Escalation process, Transfer process, Brand protection (Dos and Don&#x27;ts), Outlook, including calendar, Quality Assurance, Soft skills, MOD - Method of Delivery, Back Office Refunds, Back Office Exchanges, Submitting Internal Inquiries (case by case scenarios).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Successful completion of new hire training and nesting-- Final Grade must be passing&lt;/p&gt;
&lt;p&gt;Two years plus previous experience in a customer support role&lt;/p&gt;
&lt;p&gt;Track record of exceeding performance metrics&lt;/p&gt;
&lt;p&gt;Strong phone and verbal communication skills along with active listening&lt;/p&gt;
&lt;p&gt;Customer focus and adaptability to different personality types&lt;/p&gt;
&lt;p&gt;Ability to multi-task, set priorities and manage time effectively&lt;/p&gt;
&lt;p&gt;High school diploma; Higher education and contact center certifications a plus&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Us: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty. With over 450 employees in 3 countries, our combined entity is the new leader of digital ticketing for live entertainment venues and fans. &lt;a href=&quot;https://solutions.axs.com/&quot;&gt;AXS&lt;/a&gt;, a subsidiary of&amp;nbsp;&lt;a href=&quot;https://www.aegworldwide.com/&quot;&gt;AEG&lt;/a&gt;, sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

 Customer Care --Contact Center, Bilingual consideration

&lt;p&gt;AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Our Contact Center revolves around the core philosophy that we are relentlessly committed to ensuring a one step beyond customer experience.&amp;nbsp; Innovation, creativity and passion are the forever-improving performance drivers that move us forward.&amp;nbsp; We empower you so you can empower our customer. We ask to answer.&amp;nbsp; &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Start Date-- Feb. 6, 2023&lt;/strong&gt;&lt;/span&gt;. In an abundance of caution, please note that the company requires all employees to be vaccinated against Covid 19. Starting rate is $18/hour with an additional language differential for bilingual Spanish / English. Free parking and a fun work environment are just a few of the great reasons to work here!&amp;nbsp; Background checks are required.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We’d love to hear from you if you: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Maintain a positive attitude to provide a positive experience.&amp;nbsp; You have the ability to appear eager and to solve concerns and to have a long-term viewpoint of the importance of maintaining a relationship with each customer.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Have the ability to actively listen to the customer’s expectations/concerns /frustration and clarify what you are hearing from your customer before you begin to act.&lt;/p&gt;
&lt;p&gt;If you look for solutions which allow a win-win solution, confirm the solution and resolve the problem.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Are a doer. You find the opportunities to help customers and pride yourself on making it a positive experience.&lt;/p&gt;
&lt;p&gt;You value differing points of view but with low ego, express compassion and can easily adapt to different cultural business practices.&lt;/p&gt;
&lt;p&gt;Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone and in person.&lt;/p&gt;
&lt;p&gt;Have a product and customer mindset and are always looking for ways to make things better. Your track record that proves it.&lt;/p&gt;
&lt;p&gt;Love working with people and they love working with you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You must be able to answer phones to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction&lt;strong&gt;.&lt;/strong&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Primary Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 85%, talk time goal of 7:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 80% or greater per customer experience. Agents will handle charge by phone, Back office search functions, Back office The Order Viewer, Flash Seats for Admin, Flash Seats for Customers, Customer Service Basics, Utilizing Wiki, Slack, Five9, Escalation process, Transfer process, Brand protection (Dos and Don&#x27;ts), Outlook, including calendar, Quality Assurance, Soft skills, MOD - Method of Delivery, Back Office Refunds, Back Office Exchanges, Submitting Internal Inquiries (case by case scenarios).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Successful completion of new hire training and nesting-- Final Grade must be passing&lt;/p&gt;
&lt;p&gt;Two years plus previous experience in a customer support role&lt;/p&gt;
&lt;p&gt;Track record of exceeding performance metrics&lt;/p&gt;
&lt;p&gt;Strong phone and verbal communication skills along with active listening&lt;/p&gt;
&lt;p&gt;Customer focus and adaptability to different personality types&lt;/p&gt;
&lt;p&gt;Ability to multi-task, set priorities and manage time effectively&lt;/p&gt;
&lt;p&gt;High school diploma; Higher education and contact center certifications a plus&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Us: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty. With over 450 employees in 3 countries, our combined entity is the new leader of digital ticketing for live entertainment venues and fans. &lt;a href=&quot;https://solutions.axs.com/&quot;&gt;AXS&lt;/a&gt;, a subsidiary of&amp;nbsp;&lt;a href=&quot;https://www.aegworldwide.com/&quot;&gt;AEG&lt;/a&gt;, sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

Customer Care --Contact Center, Bilingual consideration

&lt;p&gt;AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering. &lt;span style=&quot;text-decoration: underline;&quot;&gt;We will begin interviewing for this position in early January.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;Our Contact Center revolves around the core philosophy that we are relentlessly committed to ensuring a one step beyond customer experience.&amp;nbsp; Innovation, creativity and passion are the forever-improving performance drivers that move us forward.&amp;nbsp; We empower you so you can empower our customer. We ask to answer.&amp;nbsp; &lt;span style=&quot;text-decoration: underline;&quot;&gt;&lt;strong&gt;Start Date-- Feb. 6, 2023&lt;/strong&gt;&lt;/span&gt;. In an abundance of caution, please note that the company requires all employees to be vaccinated against Covid 19. Starting rate is $18/hour with an additional language differential for bilingual Spanish / English. Free parking and a fun work environment are just a few of the great reasons to work here!&amp;nbsp; Background checks are required.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;We’d love to hear from you if you: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Maintain a positive attitude to provide a positive experience.&amp;nbsp; You have the ability to appear eager and to solve concerns and to have a long-term viewpoint of the importance of maintaining a relationship with each customer.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Have the ability to actively listen to the customer’s expectations/concerns /frustration and clarify what you are hearing from your customer before you begin to act.&lt;/p&gt;
&lt;p&gt;If you look for solutions which allow a win-win solution, confirm the solution and resolve the problem.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Are a doer. You find the opportunities to help customers and pride yourself on making it a positive experience.&lt;/p&gt;
&lt;p&gt;You value differing points of view but with low ego, express compassion and can easily adapt to different cultural business practices.&lt;/p&gt;
&lt;p&gt;Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone and in person.&lt;/p&gt;
&lt;p&gt;Have a product and customer mindset and are always looking for ways to make things better. Your track record that proves it.&lt;/p&gt;
&lt;p&gt;Love working with people and they love working with you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Description&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You must be able to answer phones to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction&lt;strong&gt;.&lt;/strong&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Primary Duties/Responsibilities:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 85%, talk time goal of 7:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 80% or greater per customer experience. Agents will handle charge by phone, Back office search functions, Back office The Order Viewer, Flash Seats for Admin, Flash Seats for Customers, Customer Service Basics, Utilizing Wiki, Slack, Five9, Escalation process, Transfer process, Brand protection (Dos and Don&#x27;ts), Outlook, including calendar, Quality Assurance, Soft skills, MOD - Method of Delivery, Back Office Refunds, Back Office Exchanges, Submitting Internal Inquiries (case by case scenarios).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Requirements: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Successful completion of new hire training and nesting-- Final Grade must be passing&lt;/p&gt;
&lt;p&gt;Two years plus previous experience in a customer support role&lt;/p&gt;
&lt;p&gt;Track record of exceeding performance metrics&lt;/p&gt;
&lt;p&gt;Strong phone and verbal communication skills along with active listening&lt;/p&gt;
&lt;p&gt;Customer focus and adaptability to different personality types&lt;/p&gt;
&lt;p&gt;Ability to multi-task, set priorities and manage time effectively&lt;/p&gt;
&lt;p&gt;High school diploma; Higher education and contact center certifications a plus&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About Us: &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty. With over 450 employees in 3 countries, our combined entity is the new leader of digital ticketing for live entertainment venues and fans. &lt;a href=&quot;https://solutions.axs.com/&quot;&gt;AXS&lt;/a&gt;, a subsidiary of&amp;nbsp;&lt;a href=&quot;https://www.aegworldwide.com/&quot;&gt;AEG&lt;/a&gt;, sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;

&lt;div&gt;&lt;strong&gt;What Does the Role Entail?&lt;/strong&gt;&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&lt;span class=&quot;TextRun SCXW9936256 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW9936256 BCX0&quot;&gt;As an integral member of our Business Intelligence and Analytics Team, the &lt;/span&gt;&lt;/span&gt;&lt;strong&gt;&lt;span class=&quot;TextRun SCXW9936256 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun CommentStart CommentHighlightPipeHovered CommentHighlightHovered SCXW9936256 BCX0&quot;&gt;Data QA Engineer &lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span class=&quot;TextRun SCXW9936256 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun CommentHighlightPipeHovered SCXW9936256 BCX0&quot;&gt;will be responsible for providing the best quality in our datasets &lt;/span&gt;&lt;span class=&quot;NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW9936256 BCX0&quot;&gt;by:&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW9936256 BCX0&quot;&gt; determining data relationships and lineage, translating business model to data model, testing data in EDW and OLTP in Snowflake (as well as other environments), looking into datasets built by ETL processes, and testing data presented in reports.&amp;nbsp; In addition, responsibilities will include ensuring data consistency between the &lt;/span&gt;&lt;span class=&quot;NormalTextRun AdvancedProofingIssueV2Themed SCXW9936256 BCX0&quot;&gt;aforementioned sources&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW9936256 BCX0&quot;&gt; and external and internal dashboards in CRMA (formerly known as TCRM or Einstein Analytics).&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW9936256 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;*Must be authorized to work in the US without requiring employer sponsorship.*&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;&lt;strong&gt;What You&#x27;ll Do:&lt;/strong&gt;&lt;/div&gt;
&lt;div&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Work with complex data sets to analyze potential data issues and look for patterns&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Document relationships and translate business rules to data rules&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Drive organization-wide data quality methodologies&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Assess and improve current processes and recommend changes as needed&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Be able to perform manual data quality testing as requested in business requirements&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, deployment, and support&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ensure that data matches across various systems, platforms, and dashboards&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335551550&amp;quot;:1,&amp;quot;335551620&amp;quot;:1,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What You&#x27;ll Need:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;5+ years&#x27; experience in data profiling and data analytics fields with concentration on data analysis, data manipulations, or reporting&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Extensive hands-on experience working with large data sets, analytics by using SQL (or Python)&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ability to clearly state the data quality issues and ways of improvement&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Be a consummate collaborator, able to establish good relationships with technical, product, and business owners&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Be a champion of quality, able to QA, and vouch for the integrity of the report output&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Ability to maintain business partner engagement and setting expectations&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Bachelor’s degree in a related discipline&amp;nbsp;&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Skills &amp;amp; Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Healthcare specific business intelligence (informatics) including population health management from a payer perspective&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Understand concepts of data warehousing and statistics&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Understand various data extraction and transformation techniques with data sourced in Snowflake, MongoDB, Salesforce, and files&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Working familiarity with Salesforce (SFDC) and, specifically, CRMA (formerly known as TCRM or Einstein Analytics)&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Familiarity with data visualization standard methodologies&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Our Culture&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Sequoia exists to come through for people who put their trust in us. Our team members live by a set of core values that underscore everything we do – for each other and for our clients. We expect that these will resonate with you, excite you, and empower you to do your best work:&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Integrity&lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Passion for service &lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Innovative &lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Growth oriented &lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Caring for others &lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Promise-centric &lt;/span&gt;&amp;nbsp;&lt;br&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Focused on relationship building&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Compensation &amp;amp; Benefits&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Sequoia offers team members compensation and benefits to support the physical, financial and emotional wellbeing of you and your loved ones.&amp;nbsp; We continuously and purposefully build an inclusive culture, designed to empower everyone to do their best work.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Our compensation and benefits are thoughtful, competitive and leading edge, but most of all, they reflect what our people value most.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Location&lt;/span&gt;&lt;/strong&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We employ diverse talent across North America and India. We focus on well-rounded, values-based colleagues to add to our culture and help us forge new ground.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;We are building something special in the world of HR and this is an important role for us, and an incredible opportunity for the right candidate.&amp;nbsp; Our environment is inclusive, diverse, ignited, built on integrity and deeply committed.&amp;nbsp; Come and help us truly make a difference investing in people.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Sequoia has offices in the San Francisco Bay Area, New York, Tempe, and Bangalore. Visit &lt;/span&gt;&lt;a href=&quot;https://www.sequoia.com/&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Sequoia.com&lt;/span&gt;&lt;/a&gt;&lt;span data-contrast=&quot;auto&quot;&gt; or follow us on &lt;/span&gt;&lt;a href=&quot;https://www.linkedin.com/company/sequoia-benefits/mycompany/&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;LinkedIn&lt;/span&gt;&lt;/a&gt;&lt;span data-contrast=&quot;auto&quot;&gt; and &lt;/span&gt;&lt;a href=&quot;https://twitter.com/sequoia_info&quot;&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Twitter&lt;/span&gt;&lt;/a&gt;&lt;span data-contrast=&quot;auto&quot;&gt; to learn more.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;div&gt;&lt;strong&gt;About Sequoia&lt;/strong&gt;&amp;nbsp;&lt;/div&gt;
&lt;div&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We’re in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.&lt;/span&gt;&lt;span data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span data-contrast=&quot;auto&quot;&gt;Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement.&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;

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