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Workato is hiring a
Customer Success Manager
About Workato
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
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Business Insider named us an “enterprise startup to bet your career on”
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Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
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Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
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Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Customer Success Manager, APJ Scale, to join our growing team. In this role, you will play a key role in keeping our customers engaged in a 1:many model, driving adoption and advocacy in our large customer base across Asia and ANZ. You’ll be responsible for managing a large portfolio of customers, and assisting with scalable programs and campaigns.
A successful candidate will be able to effectively manage a large customer base through creative 1:many engagement programs including events and webinars, email campaigns and other tech-touch strategies, proactively monitor customer health and engage 1:1 with customers as-needed at critical points in the customer journey. Your experience and vision will be critical to driving the most impact over time through various projects and programs.
In this role, you will also be responsible to:
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Customer Retention: You will be responsible for managing the retention and renewals for our scale accounts
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Engagement at Scale: You will manage a large portfolio of accounts at scale. This will include running scale programs and campaigns targeted at increasing platform adoption and building customer advocates, as well as developing methods for monitoring customer usage and identifying risks
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Account Interventions: In partnership with other account team members, you will identify customers that are in poor health, work on remediation plans and engage 1:1 where needed
Requirements
Qualifications / Experience / Technical Skills
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Undergraduate degree preferred
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5-7 years of experience in scale customer success management, customer support or customer-facing account management. SaaS experience preferred
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Experience with analyzing and interpreting customer data to understand customer health
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Exceptional communication and presentation skills (both written and verbal)
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Ability to interact with customer teams at various levels of technical and non-technical depth
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Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support, Revenue Ops) to provide Voice of the Customer
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Experience working with Integration Platforms such as Workato, TIBCO, Dell Boomi, Mulesoft, etc.
Soft Skills / Personal Characteristics
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Ability to adapt to a dynamic start-up environment with a passion for making an impact
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Strong problem solving and analytical thinking, translating into process improvements
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Excellent interpersonal, communication, and collaboration skills
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Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
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Comfort working in ambiguous, quickly-changing environments
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A passion for and belief in the power of automation to drive business value
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Strong organizational skills
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Strong sense of customer empathy and customer-centrism