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Senior Director
👽 Really Something Else 👽

Twilio is hiring a
Senior Director

See yourself at Twilio

Join the team as our next Senior Director, Diversity, Equity & Inclusion

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a Senior Director of Diversity, Equity & Inclusion who will champion, promote, and continue to guide the Company’s inclusion strategy and diversity initiatives across our global footprint in a way that is unique and authentic to Twilio.  This leader will report to the VP of Talent Experience and DEI, will act as the face of DEI and partner with the entire Executive Team. This role is integral to the company, our culture, and the experience of each and every Twilion every day. 

We are seeking someone with a passion for building a globally diverse workforce and inclusive culture, curated and proven influence and leadership skills dedicated to continually improving the organization. Success in this role means we're building a company we're proud of, and we're the model of building a diverse and inclusive culture in the technology industry. We'll be making meaningful progress toward our diverse hiring goals, decreasing (toward zero) differential in employee belonging based on background, and equal retention of employees based on background. You've successfully partnered with leaders and employees across the organization and enabled us to uplevel our execution of our DEI initiatives.

If you are a leader who believes deeply in building an inclusive environment, allowing employees from all backgrounds to contribute, grow and prosper, we’d love to hear from you.  As a senior leader, you must be a visible advocate and champion for our values, the Twilio Magic, helping build Twilio’s brand as an inclusive and diverse employer both internally and within the communities of our hubs. You must believe a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively.


The successful candidate will have a proven track record of driving diversity programs, and can build positive relationships internally and externally to promote Twilio.  This is a crucial role, both to the company and leadership, to strengthen Twilio’s commitment to foster an open and diverse workplace.  We are committed to building a diverse population, with a healthy, vibrant culture, ultimately enabling every Twilion to do great work, build a phenomenal career and feel they belong at Twilio. 

We also hope you can:

  • Build upon our current Inclusion and Diversity foundation supporting and initiating new efforts towards achieving our future Diversity goals.
  • Bring your perspectives on DEI, as well as broad business experience, to the senior leadership of the company across myriad conversations.
  • Own the metrics for measuring the effectiveness of corporate DEI initiatives, prepare quarterly reports with insights and recommendations for the senior leadership team, as well as the annual report we proudly publish for the world. 
  • Work arm and arm with the Sr. Leaders, Hiring Managers, and the Talent Acquisition to help build effective sourcing, selecting and progressive ways to develop our diverse community of talent. 
  • Serve as a subject matter expert and partner to HRBPs and the business by continuously analyzing and presenting talent demographics, monitoring data trends and providing insights into the data collected
  • Ensure effective Leadership, development, and coordination of Twilio’s Employee Resource Groups, ensuring their impact and effectiveness across the organization, and culture
  • Own external partnerships that help us achieve our DEI goals, such as technology platforms or sources of under-represented talent.
  • Ownership of global legislation in the field, partnering with our Employment Law team to ensure current and applicable legislation is applied to programs, tracking, data collection and practices embedded in our programs. groups, and professional development efforts)

What you need to Succeed

You are also:

  • 12+ years of overall experience and 5+ years of management experience and a subject matter expert on DEI.  
  • A person with a proven track record of success in building programs, improving leadership capability, and knowledge across the organization in ways that enable a consistent, authentic, fair and equitable approach to diverse hiring and inclusivity. You demonstrate a proven ability to operationalize the DEI strategy into a concrete working plan.
  • A leader who builds high performing teams, and leads through influence.
  • Comfortable reviewing DEI research, and applying principles from relevant research in a business setting.
  • A builder with business experience. Background in the technology industry is a plus, but not required.
  • BS/BA degree or equivalent experience; MBA is a plus

We seek people who naturally demonstrate our values, who enjoy challenging problems, empower others to thrive, people who can “draw the owl” and not be beholden to one playbook.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


This role can be located anywhere in the US. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $193,760.00 - $232,200.00 
  • Based in New York, Washington State, or the San Francisco Bay area, California: $193,760.00 - $232,200.00 
  • This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

How to Apply?
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