Customer Support Engineer - Internship, Fremont CA

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy.  Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard.  Ivalua is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

About the Team:

You will be part of the Support Team whose mission is to maintain customer applications, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our Customers. The Support Team operates with high quality standards and strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges.

Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best. 

Opportunity Statement

This is an exciting opportunity for a Customer Support Engineering Intern at Ivalua.

 Key Responsibilities:

• Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements
• Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle
• Interact with R&D team for product features
• Contribute to peer code review

Skills You Need to Succeed:

• 1+ years of experience in software development, primarily in C#, .NET and SQL Server (or knowledge of a similar programming language such as Java, C++...)
• Previous internship/co-op experience, or related school projects and programs outlining this knowledge and skill set
• Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people
• Comfortable looking for configuration solutions versus new coding and development
• You will go through Ivalua’s certification process to learn the Product.

Desirable Skills: 

• Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus

Preferred Education:

• Bachelor (BS) degree in Computer Science, Software Engineering or a closely related field or foreign equivalent

   

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