System Administrator (Client Operations)

Fremont, CA or Montreal, CAN

THIS POSITION IS HYBRID AND MUST BE LOCATED IN FREMONT, CA OR MONTREAL, CAN

Ivalua (www.ivalua.com) is a leading enterprise software provider specialized in procurement solutions. We are expanding our IT Client Operation team and are looking to hire a System Administrator.

Responsibilities:

• Diagnose, troubleshoot and resolve servers, software, network and other potential IT build & deployment issues
• Assist in troubleshooting issues as they arise
• Provide technical support on-site or via phone or email
• Analyze system, application and network logs and identifies potential issues with the Ivalua Solution
• Communicate and interact effectively with internal stakeholders and team members about the issues being troubleshoot
• Collaborate and contribute on technical initiatives
• Create proper documentation, diagrams and other detailed instructions and procedures

 Qualifications:

• Bachelor's Degree preferably in a computer-related major
• 5+ years of relevant experience
• Experience working with Windows servers in all environments (Dev, Test, Pre-Prod, Prod)

Requirements:

• Team player attitude, able to interact with others in a professional and effective manner
• Sense of urgency for production issues
• Ability to prioritize, follow up, work independently and meet deadlines
• Excellent problem-solving skills
• PowerShell/CLI/scripting languages experience
• Ability to debug scripts, analyze, create and modify scripts
• Deep knowledge Microsoft Windows Server: IIS, web.config and ASP.Net Application hosting
• Good knowledge of client/server and network architecture
• SQL Server understanding
• Ability to interact with Ivalua IT to support, troubleshoot and solve network, protocol, firewall and application software issues
• Communicate clearly and concisely with others, orally and in writing
• Good Computer and network security awareness
• Able to translate technical issues to non-technical audiences for approach, outages, changes, testing
• Detail-oriented and organized, able to pay attention to procedures and create proper documentation

 Nice to Have:

• Professional Certifications in Microsoft MCSA/MCSE, CompTIA's A or Network a strong plus
• Participation in SOC audit is a plus
• Site-to-Site VPN and whitelisting knowledge
• Good troubleshooting knowledge of x509 certificates, and asymmetric key encryption (TLS, PGP, RSA) and security certificates in general

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