Job Summary: Reporting to the Transportation Manager, the Wrecker Rollback Driver is responsible for the efficient and safe pick-up and delivery of customer vehicles to required destination. Operate truck in a safe and legal manner in compliance with safety regulations. Perform all duties assigned by the Manager or Supervisor. Must know, practice and ensure that company policies and procedures and state or federal laws are followed.

Responsibilities and Duties include but are not limited to the following:

1. Customer service:

§ Provide customers prompt, efficient and courteous attention.

§ Maintain a professional appearance, orderly work environment and friendly disposition.

§ Resolve customer complaints, questions and disputes in a friendly, courteous manner. Advise Management immediately of all serious complaints or incidents.

2. Safety:

§ Report any occurrences which may potentially jeopardize the ability to physically or legally operate a motor vehicle to Management.

§ Report alldriving related incidents, including traffic citations, warnings, accidents or mechanical problems experienced on either private or public property, on or off the job to Management.

§ Practice conservative, cautious and courteous operating habits.

§ Ensure the area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report to management immediately.

§ Operate truck in compliance with safety regulations.

3. Other responsibilities:

§ Maintain a good flow of communication with all personnel.

§ Practice and promote teamwork.

§ Assure good operating condition of equipment and facilities. Advise Management of all breakdowns and maintenance needs immediately.

§ Practice proper loss prevention and reaction procedures. Report all incidents properly and immediately to Management.

§ Set a good personal example of attitude and performance.

§ Practice and promote company Core Values

hysical Requirements and Working Conditions:

The physical activity requirements of the position are from Medium to Heavy Physical Work.

§ Constant – watching, touching and fingering, listening

§ Frequent – standing, walking, talking, reaching, feeling, grasping, pushing, pulling,

§ Occasional – climbing, balancing, crawling, kneeling, stooping, crouching, lifting

§ Potential – running, jumping, yelling, or other rapid or forceful movement in emergency situations

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical current , moving mechanical parts, exposure to hot equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

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