As a data scientist in the Qualtrics internal global Customer Experience (CX) Center of Excellence, you will tap the power of our data to grow and mature a deeply impactful CX program. You will use your quantitative skills to analyze disparate customer feedback data and operational data to present comprehensive views of customer experience. The analytics you deliver will strategically advance how Qualtrics measures, understands, improves, and innovates the experiences it delivers to its customers.
You will help the organization successfully harness the power of data to transform customer experiences. You understand the importance of mining our own data with the goal of providing input to our use cases, improvement prioritization efforts, business analysis, and demonstration of the impact of the CX program. You are a big data junkie and can demonstrate how you have used data to change thoughts about how things work. You care about understanding your stakeholders and want to impact better customer experiences that align strategically with business goals. You know how to mine data and turn it into actionable insights and measurable outputs that push understanding and action.You inspire those around you to be obsessed with data and the stories you can tell. You thrive when people take action on the insights you provide.